-
Last updated on October 13, 2023
-
If you see an error with the bypassing_apache code on the Converter for Media settings page, please follow the steps below to resolve this issue.
-
Step 1.
Below is a list of hostings for which we have prepared dedicated instructions. If you use one of them, use the manual dedicated to it:
- the SiteGround hosting
- the Cloudways hosting
- the Plesk server (managed with Plesk Control Panel)
- the Nginx server by ispmanager (managed with ISPmanager)
If you do not use any of the above hosting, go to the next steps.
-
Step 2.
Log in to your hosting management panel and try to find one of the following settings (nomenclature may vary in different control panels):
- “Nginx Direct Delivery”, “Nginx Caching” or similar in the section related to Speed or Caching
- “Smart static files processing”, “Serve static files directly by Nginx” or similar in the section related to Apache and Nginx configuration
If you find any of the above settings, please disable it.
-
Step 3.
If you have direct access to the Nginx configuration, please, make the changes described in the plugin FAQ (in the question: Configuration for Nginx Proxy).