Ways to solve the problem with Bypassing Apache

If you see an error with the bypassing_apache code on the Converter for Media settings page, please follow the steps below to resolve this issue.

Step 1.
Below is the list of hosting environments for which we have prepared dedicated guides. If you use one of them, choose the guide dedicated to it:
- the SiteGround hosting
- the Cloudways hosting
- the RunCloud hosting (NGINX-based server)
- a Plesk server (managed with Plesk Control Panel)
- a Nginx server (with support for .htaccess files)
- a Nginx server by ispmanager (managed with ISPmanager)
- the ADM.TOOLS hosting (for example Hosting Ukraine LTD)
If you do not use any of the above hosting, go to the next step.
Step 2.
Log in to your hosting management panel and try to find one of the following settings (nomenclature may vary in different control panels) for your website:
- “Nginx Direct Delivery”, “Nginx Caching” or similar in the section related to Speed or Caching
- “Smart static files processing”, “Serve static files directly by Nginx” or similar in the section related to Apache and Nginx configuration
If you find any of the above settings, please disable it.

If you have listed there what formats are supported by the Nginx server, then instead of disabling this feature completely you can remove the following extensions from the list of extensions supported by Nginx:
- jpeg
- jpg
- png
- webp
Step 3.

If you have direct access to the Nginx configuration, please make the changes described here.

Still need help?

If you have followed all the steps above but the issue persists, or if you need additional clarification, please contact us — we will gladly help you analyze your server environment and find a solution for your website.

Step 1.